The final delivery of an item to a home or place of business is the only interaction most customers have with the supply chain. Except for that brief interaction with the person who hands them their packages, they’re often unaware of the complexities involved in producing or transporting the items they hold in their hands.
But as any supply chain manager in the retail sector can attest, this final step in the delivery of goods is no simple feat. In fact, it is often the most fraught with complication, cost, and frustration. Of all the complex moving parts of the whole operation, the last few hours on a truck can cause more headache than the rest of the process combined. There are several reasons for this.Read More